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Google Cloud outage disrupts UK and European banks

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Neutral summary

A power outage at Google Cloud’s London data centre caused widespread disruption to banking apps and online services across Britain and Europe on Tuesday, 20 October. The incident began at 06:08 GMT and affected the europe-west2 region, where Google reported elevated error rates and intermittent network failures. Customers of Revolut, Lloyds, HSBC, Halifax, Bank of Scotland and ING reported problems, along with users of DPD, Rightmove, NHS England and Royal Mail. According to Reuters, some remote court hearings in Britain were postponed because of the outage. Users complained they could not make card payments, withdraw cash from ATMs or log into their banking apps. Revolut confirmed a “service disruption” and assured customers their money and data were safe. Google said most services had recovered by 12:10 GMT, about six hours after the incident began. The Register and Inquirer.net noted that recovery was gradual, with The Register reporting a tentative full restoration target of 13:00 GMT.

How it was framed

Outlets: 62. Countries: 22. Facts in the shared core: 4.

Publication timeline

  1. · RTÉ News (outlet profile)

    Some Revolut users seeing service disruption. Revolut said today it is experiencing a service disruption, which may result in some services being inaccessible.

  2. · The Mirror (outlet profile)

    Revolut down live: Banking app suffers outage as customers can't make payments. Revolut users are facing problems with the app this morning, with reports of issues with the UK-based bank surging on outage-tracking websi…

  3. · Daily Express (outlet profile)

    Revolut down LIVE: Banking app 'not working' today as account users report issues. Revolut users say the app is not working today.

  4. · TheJournal.ie (outlet profile)

    Revolut outage leaves some customers unable to make card payments or access app. The digital bank apologised for the disruption and said engineers were working to restore services.

  5. · City AM (outlet profile)

    Revolut hit with ‘service disruption’ as users unable to make payments. Revolut has been hit with a major outage leaving some customers unable to access their app and make payments with a physical card. The digital bank…

  6. · Numerama (outlet profile)

    Vous n’arrivez pas à payer avec Revolut ? C’est normal, il y a une panne. Depuis le début de la matinée du 20 octobre, de nombreux clients de Revolut indiquent ne plus réussir à payer par carte ou à se connecter à l'app…

  7. · Meduza.io (outlet profile)

    В работе Revolut произошел сбой. Пользователи из разных страны, в том числе из США, Германии, Франции сообщили о сбоях в работе необанка Revolut, свидетельствуют данные сервиса Downdetector.

  8. · Heise (outlet profile)

    Revolut: Banking und Support nicht erreichbar. Die Neobank Revolut meldet Ausfälle: Weder Banking noch der Support sind erreichbar.

  9. · Xataka (outlet profile)

    Revolut está caído: el servicio falla en varios países y los usuarios no pueden acceder a sus cuentas. Revolut, uno de los principales neobancos de Europa, está sufriendo una interrupción de su servicio que ha dejado a…

  10. · The Mirror (outlet profile)

    Revolut and Lloyds down live: Banking apps face outage as cards 'declined'. Revolut users are experiencing problems with the app and making payments this morning, while there are now also reports of issues with Lloyds o…

  11. · Frandroid (outlet profile)

    Cartes refusées, application bloquée : Revolut reconnaît une panne sans donner de cause. Depuis le début de la matinée de ce mardi 20 octobre 2026, une partie des clients de Revolut ne peuvent plus payer par carte, fair…

  12. · Channel NewsAsia (outlet profile)

    Google Cloud services face outage in London, Revolut services down too. Google said its engineering team was investigating the issue, but gave no reason for the disruption caused.

  13. · Channel NewsAsia (outlet profile)

    Google Cloud services experience outage in Europe

  14. · Channel NewsAsia (outlet profile)

    Google Cloud services face outage in London, Revolut services down too

  15. · TechRadar (outlet profile)

    Revolut and Lloyds Bank are down for many —here's all the latest on the outage. Thousands of Revolut and Lloyds Bank customers are reporting issues with their online banking services —here's all the latest on the outage…

  16. · Дождь (tvrain.tv) (outlet profile)

    У Revolut глобальный сбой — работа банка нарушена в Европе, США, Австралии и других местах. Сегодня утром пользователи Revolut столкнулись с проблемами в работе банка. Жалобы фиксируют национальные версии Downdetector,…

  17. · The Register (outlet profile)

    Google Cloud's London zones takes a nap, multiple services disrupted. Lloyds, HSBC, Royal Mail, Revolut all hit as europe-west2-b falls over. No recovery time in sight, 'no workarounds for now'

  18. · TechRadar (outlet profile)

    Google Cloud down - major outage across Europe hits big brands, banking apps and more. Google Cloud is currently having issues across Europe, affecting multiple other sites.

  19. · Daily Express (outlet profile)

    Google cloud down LIVE: Revolut, Lloyds Bank, HSBC among major services down. A number of sites have gone down.

  20. · Осторожно, новости (outlet profile)

    Масштабный сбой по всему миру произошел у банка Revolut. Пользователи рассказали «Осторожно, новости», что утром не смогли воспользоваться банком Revolut. По словам юзеров из разных стран, в том числе Европы и США, при…

  21. · Daily Express (outlet profile)

    Revolut and Lloyds down as Google Cloud faces major outage. A number of sites are down, with frustrated customers reporting problems with their online banking and credit card use.

  22. · www.rbc.ru (outlet profile)

    В работе Revolut произошел масштабный сбой. В работе банка Revolut произошел масштабный сбой, пишет Telegraph со ссылкой на данные Downdetector.

  23. · El Mundo (outlet profile)

    Un fallo de Google Cloud en Europa provoca una caída global en aplicaciones como la de Revolut que impide los pagos con tarjeta. La entidad de banca digital reconoce estar trabajando en solucionar el problema, que estar…

  24. · Evening Standard (outlet profile)

    Revolut services down as Google Cloud apologises for outage. The fintech, which has millions of customers in the UK, was flagging issues affecting multiple services.

  25. · WalesOnline (outlet profile)

    Major UK banking apps and websites down as Google Cloud outage causes disruption. Revolut, Lloyds Bank, Halifax, HSBC, Rightmove and Royal Mail are among the services affected, with thousands of reports emerging across…

  26. · Коммерсантъ (outlet profile)

    Банк Revolut сообщил о масштабном сбое. Клиенты банка Revolut по всему миру 20 октября сообщили о недоступности финансовых сервисов. В кредитной организации подтвердили наличие технических проблем.

  27. · Belfast Telegraph (outlet profile)

    Revolut services down as Google Cloud apologises for outage

  28. · Evening Standard (outlet profile)

    Google outage LIVE: Cloud platform down hitting Revolut, Rightmove and other websites. Chaos online as major internet outage takes down a range of websites and apps

  29. · Evening Standard (outlet profile)

    Google outage: Rightmove, Revolut, and all the sites that are affected by cloud provider's blackout. Banks, Rightmove, Revolut, and NHS England have all been hit by the cloud provider’s outage

  30. · Daily Mail (outlet profile)

    Google is DOWN: Huge outage hits hundreds websites and apps due to Google Cloud service issues. A huge outage has hit hundreds of websites and apps due to an issue with the Google Cloud service.

Factual core

  • Revolut experienced a service outage affecting payments and withdrawals.
  • Google Cloud services faced an outage in London, UK.
  • Several major UK banks were affected by the outage.
  • The power outage at the Google Cloud data center in London disrupted services for several UK banks, including Revolut and Lloyds.

Full methodology →

In the daily issue: The day in brief — October 20, 2026

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